Senior client experience lead

Our client is a future-focused brand experience agency where ideas lead and anything’s possible.

They are an ambitious team of thinkers, driven by creativity, fuelled by innovation and bound by the belief that moments matter.

Everyone here is empowered and supported to grow; always playing to individuals’ strengths, they take great pride in their people first culture.

We are seeking a Senior Client experience lead with a natural interest in technology (B2B) and relevant experience within brand experience and experiential design (ideally agency side).

You will be a trusted partner for both clients and colleagues.

Successfully managing client expectations and needs within the agency as well as effectively representing and protecting the agency creative and commercial outcomes.

Exceptional client service is part of your DNA.

You're naturally drawn to building a deep understanding of their client’s business strategy, market, competition and brands allowing me to shape insight driven and meaningful brand experiences. You seek to build trust, respect and confidence with every client interaction in order to deliver the very best work but also secure a deep relationship and pipeline of future projects.

You understand how to bring value to a client-agency relationship and develop. You have a keen interest in business development and enjoy being an integral player in prospecting and pitches.

Below are some of the things we are looking for from this role:

Specifics:

• You have excellent communication and negotiation skills, with proven ability to manage multiple work streams and multiple client relationships

• You know how to shape and secure scopes of work with clear and measurable objectives

• You work well with strategists to turn client opportunities into inspiring creative briefs

• You're comfortable navigating growth opportunities

• You're always an engaging and persuasive presenter

• You have a relentless attention to detail ensuring work and engagement internally and with clients is accurate and professional

• You understand the need for high comms internally and with clients

• You're a natural manager of stakeholders, ensuring we drive decisions in a smart and collaborative manner internally and with clients

• You're passionate about creativity and understand how to work seamlessly and productively with the studio and production

• You have strong commercial acumen. Happily across opportunity mining and conversion, revenue forecasting and comfortable working alongside production to manage proposals, budgeting, procurement, and reconciliation

Experience:6+ years relevant experience within brand experience and experiential design is desired. The benchmarked salaries are competitive and will reflect your experience and come with a generous benefits package.

Location:The offices are located in Farnham, Surrey. They have a flexible working approach to the working week; for this role you would be required to be in the office at least three days a week.

Apply

Apply