Are you a creative problem-solver with a passion for building and nurturing digital communities? If so this could be the perfect opportunity for you.

On behalf of our client, a leading full-service creative agency, we are seeking a talented Social Media Community Manager to join their dynamic Content team. This role is pivotal in maintaining and enhancing the online presence and engagement of our client's diverse portfolio of B2B and B2C brands.

Location: Marlow, Buckinghamshire (Hybrid work-from-home options available)

Key Responsibilities:

• Engagement: Actively engage with the community, responding to comments, messages, and mentions, fostering conversations, and building relationships.
• Community Building: Initiate and nurture a sense of community among followers by facilitating discussions and encouraging user-generated content.
• Monitoring: Monitor social media channels for mentions of the brand, industry trends, and relevant conversations within the community.
• Crisis Management: Handle any negative feedback or crises within the community effectively, maintaining a positive atmosphere and addressing issues in a timely manner.
• Community Advocacy: Identify and empower community advocates, recognising their contributions and leveraging their support to amplify the brand's message within the community.
• Feedback Collection: Gather feedback from the community regarding their preferences, concerns, and suggestions, and communicate these insights to relevant stakeholders.
• Analytics: Track and analyse community engagement metrics to evaluate the health and growth of the community, and use insights to refine community management strategies.

Key Skills and Qualifications:

• Social Media: Experience with social media channels including Facebook, Instagram, X, and TikTok, and social management tools (Sprout, Hootsuite, or similar).
• Excellent Communication: Strong interpersonal and communication skills are essential for building relationships, fostering discussions, and resolving conflicts within the community.
• Empathy: The ability to empathise with community members, understand their perspectives, and address their needs and concerns effectively.
• Organisational Skills: Strong organisational skills to manage multiple communities and discussions effectively.
• Analytical Skills: The capability to analyse community engagement metrics and derive actionable insights to optimise community management strategies.
• Adaptability: Flexibility and adaptability to respond to evolving community dynamics, trends, and challenges.
• Collaboration: The ability to collaborate effectively with clients and internal teams.
• Languages: Fluency in English is a must. All other languages are a bonus.

About the Company:
Our client is a full-service creative agency with a passion for building brands, crafting campaigns, and cultivating digital communities. With over 25 years of experience, they continue to innovate and welcome new technologies and ideas. Their culture is built upon 'can-do' attitudes, lasting client relationships, and creative solutions to real-world challenges.