The ideal candidate must have at least 6 years experience in a client servicing role and be comfortable working with designers and developers. You will have a cool head, and a great understanding of both the creative process (specifically around large/complex digital projects) and digital content strategy. You’ll be used to deploying Waterfall and Agile project methodologies as needed, and comfortable handling large multi-stakeholder briefs with a global client base. You’ll have an active awareness of and passion for contemporary digital design and UX practice and have a keen interest in getting your teeth into facilitating complex briefs.
 
Above all you’ll be a friendly and confident communicator, from day to day client comms, to helping to deliver workshops. You’ll have a handful of tricks up your sleeve to do so – using Slack, Basecamp, Asana, Google Docs, Hangouts and more to keep everyone in touch and on track.
 
responsibilities will include:

• Establishing the scope of work and providing quotes for new projects
• Contributing to pitch proposals
• Managing the smooth and timely delivery of projects, including oversight of budgets and timelines
• Logistically facilitating client workshops
• Scheduling the studio workflow to ensure deadlines can be met (sourcing freelance support when required)
• Client liaison, ensuring clients are aware of project progress