Job title
Senior Account Manager
Please note, we are looking for Account Managers with experience working for Digital B2B agencies, ideally working on technology clients.

The company
Our client is a leading award-winning B2B digital agency and recognised leader in Conversational AI Platforms and experiential robots.
 
The role
Working with next generation content delivery platforms; the platforms you may already be using today or soon will be, we’re looking for next generation Account Managers and relationship builders.
As well as continuing to work with our world-class portfolio of B2B technology clients, AI and robotics is opening up new opportunities in multiple sectors – beauty, luxury brands, retail, construction, healthcare, education, utilities and automotive.
If you are focussed on your future, want to work in a fast-paced, high performance, people driven culture - join us, on our journey to the new hyper-connected world.
Key responsibilities and accountabilities

• Take total responsibility for the control of all work for your clients, ensuring its timely progress through the agency and that it achieves and exceeds the expectations of your clients
• Ensure through efficient administration systems and close monitoring of suppliers that all jobs are carried out efficiently and to a high standard
• Be confident in building relationships with clients
• Provide client with confidence that the agency will meet the client’s own expectations in terms of accuracy and quality
• Ensure project quality and excellence
• Maintain and, from time to time, review operational procedures being used on your clients
• Recommend and implement process improvement aligned to company goals
• Review all jobs on completion both internally through assessment and externally in a client summary or creative review
• Develop a central coordination role for your team providing accurate briefing and ensuring information is available when required by own team and other departments
• Be aware of and monitor clients’ marketing activity and that of their competition, developing an understanding of market dynamics, and client/competitor strategies and objectives
• Work with the client to develop campaign plans
• Work with the client to develop marcomms plans
• Ensure that all accounting procedures are efficiently adhered to for the agency and your clients
• Monitor accuracy of invoicing and payment of invoices by clients; maintain awareness of client expenditure month on month. Ensure profitability of projects
• Provide accurate information for Account Director’s or Client Services Director’s forecasts each month
• Anticipate and develop solutions to quality or cost problems
• Seek out profit and new sales opportunities
• Actively develop cross-department team spirit and involvement in your client’s activities
• Participate in client planning and development process
• Keep senior members of the team informed of details likely to affect the client relationship
• Seek guidance of senior team or other personnel where appropriate
• Demonstrate a good understanding of all aspects of marketing
• Participate in client presentations
• Identify new business opportunities with existing and new clients
• Train and mentor junior team members on daily tasks
• Such other comparable duties as may be required by the Company

 
Competencies

• Analysis/problem assessment
• Communication
• Customer-service focus
• Impact
• Initiative
• Meeting facilitation/meeting leadership
• Negotiation
• Organisational awareness
• Persuasiveness/sales ability
• Planning and organising/work management
• Teamwork/collaboration
• Technical/professional knowledge
• Work standards

Are you interested? Please get in touch with your CV today.