The Fix Creative are working with a Creative Production agency based in Hitchin they are looking to grow the customer services department and looking for a talented and motivated Senior Account Manager. This is a new, but pivotal, role in understanding the client’s wants and needs, and leading the way in achieving longer and stronger client relationships by being that intrinsic link between the client and agency.

This is an office-based role that will also require you to spend time in both Leeds and London for meetings and briefings - as well as generally staying in close contact with clients. Initially we see this role being spent 3 days in Hitchin and 2 off-site per week, but as relationships are built, off-site days may well start to reduce. It can be demanding, so real motivation is required to thrive. Working hours will be standard office times; however deadlines may stretch this further.

Roles & Responsibilities
 
- Daily contact with clients from your set accounts is a key part of the job, so offering insights and forward-thinking solutions are essential to the productive communication process.

- On these accounts you will naturally be part of the presentation team, and, as a result, a very confident and assertive attitude is necessary to promote FOTW’s offering and benefit.

- Reporting to the Head of Client Production Services, you will work in a growing, fast-paced environment, that is both demanding and fulfilling

- involving the coordination of internal and external teams. FOTW will depend on you to give the projects direction and maintain a clear strategy to achieve the very best outcome for the client.

- A key role in conceptualising, implementing, and executing tailored strategies across key accounts - in accordance with the overall strategy of the business
 
- Challenging the client when we need to, protecting the client, protecting our creative, and closely monitoring our internal 3 Stage Process


Essentials

- Over 5 years professional experience in working on multiple key accounts

- Ability to digest and discuss briefs from the client

- High degree of attention to detail; must be able to take responsibility for ensuring all work is correct

- Experience in working on TTL campaigns

- Excellent communication skills with the ability to run conference calls, client meetings and production sessions

- In depth technical knowledge of TV, online and print processes

- Experience in DRTV (Direct Response TV) – PREFERABLE

- Excellent leadership and planning skills

- Great F2F presentational skills

Get in touch today sophie.merson@thefixcreative.co.uk