Privacy Policy - The Fix

The Fix Creative – Privacy Policy & Cookies Policy


Updated: May 2018

This privacy policy sets out the privacy practices for The Fix Creative, a company incorporated in England & Wales with company number 07406361 and having its registered office at 27 Highstreet, Windsor, Berkshire, SL4 1LH, United Kingdom ("we", "us", "our"). Our website is http//:www.thefixcreative.co.uk (the "Website") and all associated sub-domains.

In order to provide our services to you and to promote our business, we will need to collect and process certain personal information about you.

We are committed to protecting the privacy and security of your personal information, in accordance with the applicable data protection laws, including the General Data Protection Regulation, together the “Data Protection Laws”. This privacy policy describes how we collect and use personal information about you during and after our relationship with you and your employer as appropriate. 

If you have any questions at all about this policy or the Website, or about how we use and process your personal information, please do not hesitate to contact us by e-mail at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or, alternatively, in writing to The Fix Creative, 27 High Street, Windsor, Berkshire, SL4 1LH, United Kingdom.

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the Website will constitute your agreement to any such changes.

1. Our role

In order to enable us to provide our services to you via our Website, we have been provided with certain personal data by either yourself or your employer, including your name & email address. We also collect certain other personal information about you, as described further in this privacy policy.  

If you do not already have a relationship with us, we may hold limited personal information about you so that we may contact you to promote our products and/or services. 

For the purposes of the applicable Data Protection Laws, The Fix Creative Limited is the data controller of your personal data collected in connection with your use of our Website.

2. What information we collect

In addition to the information provided to us by you/your employer, we will collect certain personal information about you when we, or you contact us by phone, e-mail or otherwise.

We will, therefore, hold the information provided by your/your employer to create your profile and further information you provide to us. 

We also work with third parties (including, for example, business partners, sub-contractors in technical and payment services, advertising networks, analytics providers, search information providers) and may receive certain information about you from them.

When we wish to send you information about our services, and you do not currently use our services, we may collect your contact details, for example, your name, email address and job title.   This information may be provided directly by you, when you express interest in our website.

We use cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you use the Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy below.

3. Lawful basis and purposes of processing of your personal information

We collect information about you so that we can:

  • identify you and manage your profile on our Website;

  • improve our services; 

  • promote our business and market our services;

  • manage our business, including for accounting and auditing purposes;

  • conduct our regular group reporting activities on the performance of our company, in the context of a business reorganisation or group restructure;

  • maintain our IT systems and manage hosting of our data;

  • prevent fraud; and

  • comply with our regulatory obligations.

We will only use your personal information when the law allows us to, i.e. when it is necessary to:

  • comply with our legal and regulatory obligations;

  • pursue our legitimate interests (e.g. conducting our business in an efficient, compliant and profitable manner and the overall promotion of the business), and where your interests and fundamental rights do not override these interests. We will also rely on our legitimate interests for the proper administration of our Website, and to manage our operations (for example, maintaining appropriate records and databases).

We will rely on legitimate interests of the business to send you electronic communications, but we will always provide you with an option to opt out from future communications of this kind. See the “Direct mailings” section below for more details.

Some of the above grounds and purposes for processing will overlap and there may be several grounds which justify our use of your personal information.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4. Uses made of the information 

We will use the information we receive from you to:

  1. communicate with you in response to a specific action performed by you on our Website;

  2. to provide you with support in using our Website;

  3. to notify you about changes to our services, our terms and conditions of use of the Website or this privacy policy; and

  4. to ensure that content from our Website is presented in the most effective manner for you and for your computer and/or your mobile device.

We will use the information we collect about your use of our Website:

  1. to administer our Website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  2. to improve our Website to ensure that content is presented in the most effective manner for you and for your computer and/or your mobile device;

  3. to help us improve and personalise our services;

  4. to allow you to participate in interactive features of our Website when you choose to do so;

  5. as part of our efforts to keep our Website safe and secure;

  6. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

  7. to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.

5. Disclosures of your Information

We do not sell or share your personal data with third parties for them to use for marketing purposes.

We may allow our staff, consultants and/or external service providers acting on our behalf, and our provider of payment services, to access and use your personal data for the activities we have described above.  We only permit them to use it to deliver the relevant service, and if they apply an appropriate level of security protection. 

We will share your personal information with the following third parties:

  • law enforcement agencies in connection with any investigation to help prevent unlawful activity; and

  • in the context of the possible sale or restructuring of our business.

We require third parties to respect the security of your data and to treat it in accordance with the law. All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

We also reserve the right to disclose the information collected about you to our professional advisors and/or if we, in good faith, believe it necessary to protect the personal safety of users or the public.

We may partner with another party to provide specific services. When you sign up for these services, we will share names or other contact information that is necessary for the third party to provide these services.

These parties are not allowed to use any personally identifiable information except for the purpose of providing these services. We may also use such aggregated information and statistics for monitoring the Website usage in order to help us develop the Website and our services and may provide such aggregate anonymous information to third parties.

7. Direct mailings

We may occasionally send out newsletters, offers or alerts to our business contacts. We may also wish to provide you with information about special features of our Website or any other service or products we think may be of interest to you.  

Where required by the Data Protection Laws (for example, if you have provided your personal contact information) we will send you such information only if you have specifically elected to receive it. You can opt-out from receiving such communications at any time – please see “Your rights” section below.  

8. Keeping your data secure

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. 

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred via the internet. If you have any particular concerns about your information, please contact us (see our contact details below).

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

10. Retention periods

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.  

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer our customer, we will retain and securely destroy your personal information in accordance with applicable laws and regulations.

11.  Your rights

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us.

Your rights in connection with personal information

Under certain circumstances, by law, you have the right to:

  1. Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a confirmation from us as to whether we process any of your personal information or not, and if this is the case, to receive a copy of such personal information and to check that we are lawfully processing it. 

  2. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  3. Request erasure of your personal information (often referred to as “the right to be forgotten”). This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

  4. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.  

  5. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it, or if we no longer need your data for our legitimate interests but we need to hold some of it for the purpose of legal proceedings.

  6. Request the transfer of your personal information to another party.

If you would like to exercise any of the above rights, please:

  • email, call or write to us (see our contact details below);

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill). This is to allow us to verify your identity and prevent disclosure to unauthorised third parties; and

  • let us know the details of your request, for example by specifying the personal data you want to access, the information that is incorrect and the information with which it should be replaced.

Please note that if you request erasure, object to our processing of your personal data or request the restriction of our processing of your personal data we may not be able to provide our services and we may need to deactivate your account on our Website.  

You also have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You can always unsubscribe from our email communications at any time by following the unsubscribe link in our email communications, or by updating your email preferences on your profile on our Website. 

12. Contact us or the ICO

If you have any concerns or complaints about our privacy activities, you can contact us on  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  You can also contact the Information Commissioner’s Office on 0303 123 1113.

For more details about your rights under the Act, the rules we have to adhere to in collecting and storing your information, and how you can check your data records, please visit https://www.gov.uk/data-protection/the-data-protection-act.

 

 

  

COOKIES POLICY

 

This Cookies Policy explains how The Fix Creative uses cookies and other tracking technologies through our website http//:www.thefixcreative.co.uk (our “Website”). This Cookies Policy is to be read alongside our Privacy Policy which explains how we use personal information. If you do not accept our use of cookies please disable them following our guidance below.

What are web cookies?

Web cookies are small files that are placed on your computer or mobile device by a website when you visit it. They contain details of your browsing history on that website and distinguish you from other users. Cookies send data back to the originating website on each subsequent visit or allow another website to recognise the cookie. Cookies are useful because they allow a website to recognise a user’s device and, for instance, remember your preferences and generally improve your online user experience. Like most websites, we use cookies.

Although this Cookies Policy refers to the general term “cookie”, which is the main method used by this website to store information, the browser’s local storage space is also used for the same purpose and we may use other tracking technologies through this website such as web beacons. As a result, the information included in this Cookie Policy is likewise applicable to all such tracking technologies that we use. 

You can find out more about cookies at www.allaboutcookies.org.

Why do we use cookies?

  1. To let you do things on our Website – for example, cookies enable you to log in to secure areas of our website.

  2. To collect anonymous statistics – the information collected by cookies enables us to improve the website through usage figures and patterns. For example, it is really useful to see which pages of the website – and therefore which of our services – are the most popular and how users are interacting with them. 

  3. To improve your experience of our website – for example, to prevent you having to re-enter details when you have already done so, or by ensuring that users can find what they are looking for easily.

  4. Measuring how cost-effective our advertising is – we need to watch our advertising spend carefully.

What type of cookies do we use?

  1. Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.

  2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

  3. Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences.

Turning cookies off

Internet browsers normally accept cookies by default. However, most browsers let you turn off either all or third-party cookies. What you are able to do depends on which browser you are using. If you do not accept our use of cookies as set out above, please set your browser to reject cookies. However, please be aware that this may impair or limit your ability to use our website. The option to do this is usually found in the options, settings or preferences menu of your browser or mobile device. 

You may opt-out of Google’s analytics cookies by visiting Google’s opt-out page - https://tools.google.com/dlpage/gaoptout

Click on the links below to find out how to change your cookie settings in: 

Internet Explorer

Firefox

Chrome

Safari

Opera

iPhone and iPad

Samsung

Updating our Cookie Policy

We may update our use of cookies from time to time and consequently, we may update this Cookies Policy. We, therefore, recommend that you check this Cookies Policy regularly.